MixWave Store Overview

This article is a general usage guide for the MixWave website including purchasing MixWave products through the MixWave Store, account and payment information.

Browsing the Store

Product Labels

When browsing the MixWave store, products may display one or more labels to help you make informed purchasing decisions:

• OWNED: You already own a license for this product. This label only appears when you are logged into your MixWave account.

• SALE: This product is currently available at a reduced price.

• NEW: This product was recently released and is available at introductory pricing.

• OFFER: An exclusive offer is available for this product. The offer does not appear on the product page, it surfaces in your cart after you add the product. Any active offers are displayed in the My Offers section of your cart.

Hide Owned Products

You can toggle Hide Owned in the store to hide products you already own, making it easier to browse what's new to you. This feature requires a MixWave account — if you are not logged in when toggling it on, you will be prompted to log in first.

Purchasing Licenses

If you are interested in obtaining MixWave licenses, visit our MixWave store. You can browse the complete catalog of plugins and drum libraries and complete your purchase with multiple payment options while being able to use any valid promotion discount coupon. Explore a variety of product information including highlights, features, technical specifications, audio and/or video demos available on the product pages at the online store to help you make your buying decisions.

To purchase a license, follow the steps below.

1. At the MixWave online store browse the available product selections.

2. Add the items you with to purchase to your cart.

3. Click the Cart Icon at the top right corner to proceed to checkout. At this point, you can review the contents of your cart and can either continue shopping or proceed to checkout.

4. Apply any promotional discount code, voucher or gift card in the discount code field before completing your purchase. For more information on how to apply a discount code, read this article.

5. Enter your contact information including your name, valid email address and billing address. Be sure that the zip code in your billing address matches the zip code on file with your payment method or else the checkout process will fail.

6. Select a payment method (Credit Card, PayPal, etc) and enter your payment details or select a financing payment option.

7. Click Pay Now to complete your purchase. The order confirmation will appear. If you choose a financing payment option, you will be redirected to complete your purchase securely after clicking Pay Now.

After completing a purchase, the post-purchase experience varies depending on if you have purchased a plugin, drum library or groove pack. If you have purchased a combination of these products, you will need to complete the following process to receive each product in your order.

Purchasing Plugin Licenses

Once the order confirmation page appears after checkout, there will be a form towards the top of the page to receive your licenses as well as a button to download your order invoice. You will also automatically receive an order confirmation email.

To deposit your licenses into your iLok account, proceed with the instructions below.

1. In the form on the order confirmation page, enter a valid iLok username. It will verify that it is valid and will display a green check mark.

2. Once the iLok username is verified, submit the form and all licenses in your order will be deposited in your iLok Account.

3. You can find plugin installer downloads at the downloads page .

4. To activate your plugin, view this article .

Alternatively, you can reach the license deposit form by clicking the View Order link in your order confirmation email. This email will also include a link to the plugin downloads page on the MixWave website.

Purchasing Plugin Upgrade Licenses

We offer the ability to upgrade to a full Collection if you are a license owner of one or any individual plugins that are included. If a collection product has an upgrade option available, you will see a section to upgrade on the full product's page.

To purchase an upgrade to a collection license, follow the steps below.

1. Depending on what single plugin product you own, view the applicable collection product in our collections section .

2. Once your own the collection's product page, scroll down towards the bottom to find the Upgrade to... section and click See Upgrades.

3. You will be prompted to enter your MixWave account email and login .

4. You will then see your available upgrade paths to select for that specific collection depending on what product(s) you own. For example, if you currently own the Benson Germanium Boost, and are upgrading to the Benson Chimera Collection, you would select the "Benson Germanium Boost to Benson Chimera Collection" path. If the option is not there, please contact us to add it for you.

5. After selecting your upgrade path product, follow the general steps to purchase the license outlined above.

6. After checkout is completed, you then need to follow the purchasing plugin licenses steps outlined above to receive your upgrade license. Be sure that you enter the same iLok account username you did when purchasing the individual plugin.

7. To activate your plugin upgrade license, view this article .

All upgrades require a license surrender. You must have the original license present in your iLok account in order to activate the upgraded license.

Purchasing Drum Library Licenses

Once the order confirmation page appears after checkout, you will see a View Downloads and Licenses link towards the top of the page as well as a button to download your order invoice. You will also automatically receive an order confirmation email and an additional product download and license email that contains additional TCI file downloads with your library license.

To retrieve your product download and license, follow the steps below.

1. At the top of the order confirmation page click View Downloads and Licenses.

2. You will be directed to a page where you can download the additional TCI files with your library and view your library license number.

3. Click Download to the right of the product to download the additional TCI files.

4. The library license will be located under the product name.

5. To activate, download and install your library, view this article .

The download link associated with your purchase is not the drum library. It is not needed in order to load the drum library in Kontakt. They are additionally provided TCI files for use with Slate Trigger 2.

Purchasing Groove Packs

Similarly to purchasing a drum library license, you will see a View Downloads link towards the top of the order confirmation page after checkout along with a button to download your invoice. You will also automatically receive an order confirmation and product download email.

To download your groove pack product, follow the instructions below.

1. At the top of the order confirmation page click View Downloads and Licenses.

2. You will be directed to a page where you can download the Groove Pack files.

3. Click Download to the right of the product to download the Groove Pack. The files will be downloaded to your browsers default download location.

4. For usage and getting started assistance, view this article .

Although you may see language about "Licenses" throughout this process, there is no license required in order to use your Groove Pack. We are unfortunately unable to special case the language for this scenario.

Purchasing Multiple Licenses (Plugins & Drum Libraries)

We currently limit purchases to one license per product per transaction on our store.

If you need more than one, the quickest solution is to place multiple separate orders.

You can also contact our support team if you’d prefer us to create a custom order for the exact quantity you need.

After checkout, you’ll be prompted to enter your iLok username, and all licenses from that order will be deposited into that account. If the licenses need to go to different iLok accounts, please place separate orders, as only one username can be submitted per transaction.

Purchasing Merchandise

MixWave apparel is available through our online store. For physical items (e.g., T-Shirts), your order will be processed and shipped within 3 business days after purchase.

Gift cards are the perfect digital gift. We offer gift card amount options in $25, $50, $75, $100, $150, and $200.

You can purchase a gift card by navigating to the gift card product at our online store, select a desired amount, and choose to send as a gift. Choosing to send as a gift allows you to enter the recipient's details and we'll deliver the gift card to them directly.

Note that after purchase, a digital Gift Card will be sent automatically via email. Discount codes cannot be used to purchase a Gift Card.

Discount Coupons & Vouchers

Discount coupons codes may be issued through different channels such as emails and social media from time to time as part of online store promotions. Vouchers will only be issued by email in specific cases and can be redeemed the same way you would enter a discount coupon at checkout.

Coupons and vouchers are a great reason to subscribe to our newsletter for any promotional announcements. You can subscribe to our email newsletter on the MixWave website.

Gift Cards

Gift cards are digitally issued by email and can be redeemed by entering your gift card number in the Discount code or gift card field at checkout, or you can add your gift card to Apple Wallet.

Gift cards can be sent to someone as well as scheduled to send on a specific date by selecting Send As A Gift before adding it to your cart.

You can use a Gift Card to purchase any MixWave product, it can be used multiple times until the balance is depleted, it can be used in addition to any discount code, and it never expires.

Downloads

The downloads page provides access to the latest product installers, along with their changelogs and user guides.

You can search by name or filter by category, release date, recent updates, or alphabetical order. Each product card includes a Resources section where you can download the user guide and view the latest changelog. The Installers section contains the latest version number and Mac and Windows installers. Drum libraries require Native Access 2 for downloading, installation, and updates.

Additionally, if a product has been updated within the last month, a NEW UPDATE label will appear at the top of the product card.

Understanding Your Cart

When reviewing your cart before checkout, the order summary displays the following values:

• Cart Value: The full value of all items in your cart at their original prices, before any discounts or sale savings are applied.

• Total Discounts: The combined value of all discounts being applied to your order. This includes both automatic discounts (applied by the store) and any discount code or voucher you have manually entered.

• Total Savings: The amount you are saving specifically from products that are currently on sale or at introductory pricing.

• Subtotal: The amount you will be charged after all discounts and savings have been applied. Any applicable shipping and taxes are calculated at checkout.

These values are shown separately so you have a clear picture of exactly what you're paying and where your savings are coming from.

Account & Payment FAQ

How do I change my account information?

Instructions for changing your account details such as your name, email address, and billing address can be found here.

Do I still see my orders if I purchase using the same contact information?

Yes. As long as your purchases are made under the same email address, you will see them when signing into or creating your MixWave account.

Why doesn’t my purchase appear in my MixWave account?

Purchases will only appear in your MixWave account if they were made directly through MixWave or an authorized retailer using the same email address.

If you completed your purchase through our website or an authorized retailer and do not see your order, it is likely that the purchase was made using a different email address.

Licenses obtained through private resale or second-hand marketplaces cannot be linked to your MixWave account, and we are not able to retroactively add these purchases or update MixWave account ownership based on transferred licenses.

Why don't I need a password for my account?

The "email and password" login system has been deprecated outside of our control and now only requires your email and a 6-digit code that's sent to your email.

What payment methods do you accept?

The MixWave online store accepts Visa, MasterCard, American Express, Discover, and Diners Club credit cards, as well as PayPal, Apple Pay, Google Pay, Amazon Pay, and Venmo. MixWave cannot accept bank wire transfers or checks.

Is my payment information secure?

Yes. The MixWave online store uses strong SSL encryption to protect your transactions and privacy. We never have access to your full payment information.

What currencies are used in the MixWave store?

As of January 7th 2025, all prices listed on the MixWave online store are exclusively in USD ($). This change ensures our pricing is accurately displayed and remains transparent for all customers worldwide, regardless of their location.

This does not mean you cannot purchase if your local currency is different. When you complete the checkout, your card will be charged at your bank or card issuer's exchange rate for the price in USD.