The following provides common troubleshooting steps to resolve potential issues when using MixWave plugins in ProTools.

• Plugins Failing to Load in ProTools

  • Update iLok License Manager

  • Uninstall and Reinstall the Plugin

  • Refresh Your License Activation

  • Restart Your Computer

Plugins Failing to Load in ProTools

If Pro Tools displays the error message: “The following plugins failed to load...” after installing a MixWave plugin for the first time or updating to the latest version of a MixWave plugin, please follow the steps below to resolve the issue.

Update iLok License Manager

1. Open the iLok License Manager application.

2. In the top menu bar, go to: iLok License Manager > Check for Application Updates...

3. Install any available updates before continuing.

Uninstall and Reinstall the Plugin

1. Make sure Pro Tools is completely closed.

2. Follow the instructions in this guide to uninstall the plugin: Uninstalling Plugins 

3. Once uninstalled, download the latest installer for your plugin from: mixwave.com/downloads 

4. Run the installer to reinstall the plugin.

Refresh Your License Activation

1. Open iLok License Manager.

2. Locate your MixWave plugin license.

3. Deactivate the license from all current activation locations.

4. Reactivate it on your current machine or device.

Restart Your Computer

1. Once the license has been refreshed, restart your computer.

2. Open Pro Tools and try loading the plugin again.