If you are encountering issues such as MixWave iLok-protected software failing to launch, plugins not appearing in your DAW, or standalone applications crashing on a system with an AMD Ryzen 9000 series CPU (Zen 5), this may be due to a known compatibility issue.
PACE/iLok has identified a bug related to the AMD Zen 5 microarchitecture that disrupts how iLok-enabled software operates on Windows systems. This issue is caused by a bug in the CPU design, which interferes with the protection features used by iLok software. To address this, the following procedure has been recommended:
Reinstall & Update iLok License Manager
PACE has released an updated version of iLok License Support (5.9.1 or later) that resolves compatibility issues with Zen 5 processors. The following procedure implements a clean install and ensures you are running the latest version of iLok License Manager.
- Completely uninstall iLok License Manager
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- Download the latest version of iLok License Manager from the front page of iLok.com
- Successfully install iLok License Manager.
Update AMD Firmware
AMD has released firmware updates to resolve compatibility issues with PACE iLok Anti-Piracy software on Zen 5 CPUs. Ensure your system is running one of the following versions or newer:
- AMD AM5 Desktop AGESA ComboAM5 1.2.0.2A or later.
- AMD FP8 Notebook AGESA StrixPI-FP8 1.0.0.1B or later.
For guidance on updating or flashing your motherboard’s BIOS, refer to AMD’s tutorial: How to Update/Flash Motherboard BIOS
Additional Troubleshooting
If the issue still persists after updating iLok License Manager and your AMD firmware, complete the uninstall and reinstall procedure for iLok License Manager outlined above.
For more information, visit the article on the iLok help site: https://help.ilok.com/faq_ilm.html#amd_zen_5